Shipping And Returns

Please note: Your order was processed by us. It will be GroveX that shows up on your credit card or billing statement! If you are not the cardholder, inform them of this! If you purchased any upgrades, they will show up as separate transactions. If you need product support, email us at [email protected]. If you want order support, you can contact our Customer Support team
at 1-800-390-6035 from the US or +1-208-345-4245 from other countries.

 

Shipping

We offer shipping to most countries around the world. We will aim to ship out your order same day. Otherwise it will be shipped out next day. We ship orders out 7 days a week, excluding all recognized days of US holidays and postal holidays.
You will receive a shipping notification along with your tracking link to locate and track the status of your order in transit when your item has shipped. Any questions regarding your tracking or shipment please contact us using the information below.
Average Shipping Times:
US/Canada 5-7 business days.
International: 10-16 business days.

 

Returns

A) In order to obtain a full refund for an order you must return all bottles of the order you wish to be refunded, be they empty, full or partially full back to our fulfilment center at the address listed below, within sixty (60) days since the order date. If the entirety of the order is not received and processed by our fulfilment center within 60 days since the order date, we will not issue your refund. In this event any goods received will not be returned to you.

B) Along with your returned order you must clearly include details regarding your order, including (1) Your GroveX Order ID (found in your order receipt), (2) Your Full Name, (3) Your Full Address where the shipment was received, (4) Your Email Address and (5) your Phone Number so that a member of our a fulfilment center staff can clearly read and process your return. Contact our support team at [email protected] if you need help retrieving this information. Failure to fully meet both refund requirements A) and B) above will result in our inability to refund you. The customer must pay for the shipping to return the products to us. Once our fulfilment center has received your order and processed the information, you will be issued a refund. Your refund will be credited back to your bank account and may take up to 5-10 business days to show in your statement, depending on the speed of the processing bank.

Physical Returns Address

1301 Ridgeview Drive
McHenry, IL 60050
Please note: due to the costs involved in shipping orders for international delivery we currently do not refund shipping fees for orders that are delivered outside of the US. We will continue to refund the cost of the bottles you have ordered as per our policy above. For international orders you may be liable to pay customs charges and these would be non-refundable. Also note: due to the costs involved in shipping orders for international delivery, for any initial purchase of Exipure to be delivered outside of the US, free shipping promotions do not apply. Free shipping promotions will still apply for any upgrades made where applicable, regardless of delivery location. If you have any questions contact our support team at [email protected]. If you want order support, you can contact our Customer Support team at 1-800-390-6035 from the US or +1-208-345-
4245 from other countries. By ordering through our website you are bound to the Terms and Conditions.

Statements found on this website have not been evaluated by the Food and Drug Administration. Products on this website are not intended to diagnose, taking medication, or have a medical condition, consult your physician before using our 1444 S. Entertainment Ave., Suite 410 Boise, ID 83709, USA and used by permission. GroveX role as retailer does not constitute an endorsement, approval or review of these products or any claim, statement or opinion used in promotion of these products.

The website’s content and the product for sale is based upon the author’s opinion and is provided solely on an “AS IS* and “AS AVAILABLE” basis. You should do your own research and confirm the information with other sources when searching for information regarding health issues and always review the information carefully with your professional health care provider before using any of the protocols presented on this website and/or in the product sold here.¬†Testimonials, case studies, and examples found on this page
are results that have been forwarded to us by users of Exipure products and related products are not intended to represent or guarantee that anyone will
achieve the same or similar results.